Hi, I'm Rich

I’m a product leader who’s spent the last 15+ years helping tech businesses figure out what to build and how to build it – without compromising quality or speed.

You'll find me leading product both in the boardroom and in workshops with fantastic product teams.

I’ve led product at every stage — from early experiments to IPOs and global rollouts. Most recently, I launched Worka.com, the world’s largest flexible workspace marketplace, and helped scale Just Eat Takeaway’s customer service platform to support over a billion orders a year.I like teams that move fast but think deeply. I believe good product work is 80% communication and context, and I’ve seen what happens when that’s missing. I enjoy the big messy questions: where are we going, why now, and what’s getting in the way?

I’ve worked as a product leader, fractional CPO, and founder coach.

Sometimes I help scale the roadmap.

Sometimes I help calm the chaos.

And sometimes I just get the right people talking.

Speaking & Writing

I have also written and spoken extensively on Product Leadership, including guest lecturing at London Business School and speaking at Mind The Product and ProductTank events.I was a regular contributor to Smashing Magazine, .net magazine, and spoke about UX at the Future of Web Design conference.

Pause

A well-being app for women navigating menopause — combining 1:1 counselling, mindfulness coaching, and a supportive community.

Founded with my partner, who’s a qualified therapist, member of the BACP, Pause is currently in private beta.